Customers

Transacting with KTC

Online Portal Coming soon

New customers

Customer Information Sheet

One sheet for accreditation and billing

Before your first transaction, fill in the Customer Information Sheet and hand it to Billing & Cashier or Credit & Collection with a copy of your latest BIR Certificate of Registration (Form 2303). Withholding agents add BIR Form 2307; zero-rated customers add the zero-rating certificate. Use the same sheet to update your records.

Download the sheet (PDF)Print, fill in, sign. One page.

Rates

Port tariff

Terminal charges for containerized cargo, domestic and foreign, effective 1 May 2026, in Philippine pesos and VAT-exclusive. Services not listed follow the PPA Davao tariff. For an assessment on a specific job, ask Billing & Cashier.

Port tariff, effective 1 May 2026 Philippine pesos, VAT-exclusive · services not listed follow the PPA Davao tariff

Domestic charges

Containerized

ItemBasisArrastreStevedoring
20-footer emptyper box497.65376.84
20-footer ladenper box1,244.44376.84
40-footer emptyper box995.93376.84
40-footer ladenper box2,487.00376.84

Other charges

ItemBasisRate
Lift on / lift offper box950.86
Scale
20-footer ladenper box62.60
40-footer ladenper box100.16
Power (reefer plug-in)per box per hour125.20
Shifting / rehandlingper box950.86

Storage charges

ItemBasisRate
General cargo
Rolling cargoper cbm per day7.07
Containerized
20-footer emptyper day225.98
20-footer ladenper day225.98
40-footer emptyper day453.14
40-footer ladenper day453.14

Foreign charges

Containerized

ItemBasisArrastreStevedoring
20-footer emptyper box860.72830.67
20-footer ladenper box1,342.09830.67
40-footer emptyper box1,432.861,661.97
40-footer ladenper box2,474.491,661.97

Other charges

ItemBasisRate
Lift on / lift offper box950.86
Scale
20-footer ladenper box62.60
40-footer ladenper box100.16
Power (reefer plug-in)per box per hour125.20
Shifting / rehandlingper box950.86

Storage charges · containerized, import

Free time: 5 calendar days after the last container is discharged. Rates per day by the day count from discharge.

ItemBasis6th – 10th11th – 15th16th – 20th21st – 25th26th – 30th31st and above
20-footer ladenper day602.57662.82723.08783.33843.59903.85
40-footer ladenper day1,205.131,325.641,446.161,566.671,687.181,807.70

Storage charges · containerized, export

Free time: 4 calendar days before the arrival of the assigned vessel.

ItemBasis5th – 6th7th – 11th12th – 16th17th – 21st22nd – 26th27th – 31st32nd and above
20-footer ladenper day75.30150.61165.67180.73195.79210.85225.91
40-footer ladenper day150.61301.22331.34361.46391.59421.71451.83

Notes

  1. KTC Container Terminal Corporation reserves the right to increase the rates in case of extraordinary inflation or circumstances, and to decrease them accordingly, with the guidance of the PPA.
  2. All other services and dues not mentioned above follow the PPA Davao tariff.
  3. Dangerous cargoes are additionally charged in accordance with PPA Administrative Orders 02-89 and 01-90.
  4. Storage free time — Import: 5 calendar days after the last container is discharged from the vessel. Export: 4 calendar days prior to the arrival of the assigned vessel.
  5. All amounts are in Philippine pesos and are VAT-exclusive.

Online payment

Settle charges without visiting the counter

1

Get the assessment

Ask Billing & Cashier for the assessment of your job and the current account details. Details are given only by the cashier, never posted online.

2

Transfer or scan

Pay by bank transfer or QR payment for the exact assessed amount, with your job or container number in the reference.

3

Send the confirmation

Email the transfer confirmation to billing@ktcport.com. Your official receipt is released once the payment is confirmed.

Before you come to the counter

What to bring to the counter

Billing & Cashier can only process a job with complete papers. Bring originals for checking and one photocopy of each. The lists below cover the usual cases; Customer Service (0912 600 0097) can confirm anything unusual before you travel.

Import · container releaseWithdrawing a laden container
  • Bill of Lading (copy) showing the container and consignee
  • Delivery Order from the shipping line, with the container released to you
  • Customs release for the shipment (Bureau of Customs gate pass or release order)
  • Authorization letter from the consignee or broker, and a valid ID of the representative
  • Truck plate number and driver’s name for the gate pass
  • Empty return: the depot’s Equipment Interchange Receipt when you bring the box back
Export · container depositBringing in a laden container for loading
  • Booking confirmation from the shipping line, with vessel and voyage
  • Export declaration lodged with Customs, or the broker’s proof of lodgement
  • Container number, seal number, and verified gross mass (VGM) declaration
  • Shipper’s authorization letter and a valid ID of the representative
  • Reefer cargo: the set temperature and ventilation instructions from the shipper
  • Arrive within the free time: 4 calendar days before the assigned vessel, or storage applies
Loose and breakbulk cargoLess-than-container-load and general cargo
  • Bill of Lading or Delivery Order covering the specific lot
  • Packing list with piece count, weight, and dimensions
  • Customs release for the lot
  • Authorization letter and a valid ID of the representative
  • Heavy or over-dimension pieces: advise Operations a day ahead so the right crane is assigned
Other servicesPlug-in, storage extension, weighing, empties
  • Reefer plug-in: container number and the shipping line’s temperature instructions
  • Storage beyond free time: the Delivery Order and the days requested; storage is assessed per day of stay
  • Weighing: the truck and container details; the scale ticket is issued at the gate
  • Empty container return or pick-up: the shipping line’s release or Equipment Interchange Receipt
  • Any transaction: a valid ID of the person at the counter and a contact number for the receipt

Where to pay

Two counters, one set of charges

Charges are assessed and settled at either counter, in cash or by manager’s cheque. To pay without a visit, see Online payment above.

At the terminal

Billing & Cashier, KTC Terminal

Purok 16 Buhisan, Tibungco, Davao City. Monday to Friday 9:00 AM – 6:00 PM, queue cut-off 4:30 PM. Saturday and holidays 8:00 AM – 5:00 PM, queue cut-off 4:00 PM.

In the city · from 15 September 2026

Billing Satellite Office, Panacan

2nd Floor, Door 9, J&T Cache Carrier Building, Km 13, Panacan, Davao City. Same hours and cut-offs as the terminal counter. Directions

KTC Online Portal · Coming soon

File, track, and pay online

01

Get accredited

Create an account on the Online Portal. Accreditation starts there and needs your company papers once.

Create an account · Coming soon
02

File a job order

Container release, plug-in, storage, or handling. File online or at the counter.

File online · Coming soon
03

Track it

Follow the order from filing to gate-out, with charges as they are assessed.

Track an order · Coming soon
04

Pay

Online through the portal, or over the counter at Billing & Cashier at the terminal or the satellite office.

Pay a bill · Coming soon
Until the portal opens, every step runs at the counter. Customer Service can walk you through it: 0912 600 0097Online Portal · Coming soon