KTC Online Portal
Track a job order online
Accredited customers use their Quick Code. The portal opens in this tab.
New customers
Customer Information Sheet
One sheet for accreditation and billing
Before your first transaction, fill in the Customer Information Sheet and hand it to Billing & Cashier or Credit & Collection with a copy of your latest BIR Certificate of Registration (Form 2303). Withholding agents add BIR Form 2307; zero-rated customers add the zero-rating certificate. Use the same sheet if you want to update your records.
Online payment
Settle charges without visiting the counter
1Get your assessment
Message Billing & Cashier or Customer Service with your job or container number: call or text 0912 600 0097, or email ktcport2024@gmail.com or jla.ktcport@gmail.com.
Want a charge verified? Customer Service takes calls anytime for charge verification.
2Pay by QR or bank transfer
Scan the official KTC QR code, or deposit or transfer to the official KTC account, for the exact assessed amount with your job or container number as the reference.
- Bank
- Security Bank – Davao Lanang
- Account name
- KTC Container Terminal Corp.
- Account no.
- 0000012086732
Pay the exact assessed amount and keep the confirmation slip.
3Send the confirmation
Email the deposit slip or transfer confirmation to ktcport2024@gmail.com or jla.ktcport@gmail.com, then notify Customer Service or the Cashier at 0912 600 0097 that payment was sent. Your official receipt is released once the payment is confirmed.
Before you come to the counter
What to bring to the counter
Billing & Cashier can only process a job with complete papers. Please provide complete original documents for checking. If you need more assistance on filing and document confirmation, our Customer Helpdesk (0912 600 0097) is welcome to serve you anytime.
Import · container releaseWithdrawing a laden container
- Bill of Lading (copy) showing the container and consignee
- Delivery Order from the shipping line, with the container released to you
- Customs release for the shipment (Bureau of Customs gate pass or release order)
- Authorization letter from the consignee or broker, and a valid ID of the representative
- Truck plate number and driver’s name for the gate pass
- Empty return: the depot’s Equipment Interchange Receipt when you bring the box back
Export · container depositBringing in a laden container for loading
- Booking confirmation from the shipping line, with vessel and voyage
- Export declaration lodged with Customs, or the broker’s proof of lodgement
- Container number, seal number, and verified gross mass (VGM) declaration
- Shipper’s authorization letter and a valid ID of the representative
- Reefer cargo: the set temperature and ventilation instructions from the shipper
- Arrive within the free time: 4 calendar days before the assigned vessel, or storage applies
Loose and breakbulk cargoLess-than-container-load and general cargo
- Bill of Lading or Delivery Order covering the specific lot
- Packing list with piece count, weight, and dimensions
- Customs release for the lot
- Authorization letter and a valid ID of the representative
- Heavy or over-dimension pieces: advise Operations a day ahead so the right crane is assigned
Other servicesPlug-in, storage extension, weighing, empties
- Reefer plug-in: container number and the shipping line’s temperature instructions
- Storage beyond free time: the Delivery Order and the days requested; storage is assessed per day of stay
- Weighing: the truck and container details; the scale ticket is issued at the gate
- Empty container return or pick-up: the shipping line’s release or Equipment Interchange Receipt
- Any transaction: a valid ID of the person at the counter and a contact number for the receipt
Where to pay
Two counters, one set of charges
Charges are assessed and settled at either counter, in cash or by manager’s cheque. To pay without a visit, see Online payment above.
At the terminal
Billing & Cashier, KTC Terminal
Purok 16 Buhisan, Tibungco, Davao City · Km 20, Davao – Agusan National Road
- Mon–Fri
- 9:00 AM – 6:00 PM · queue cut-off 4:30 PM
- Sat & holidays
- 8:00 AM – 5:00 PM · queue cut-off 4:00 PM
- Payments
- Cash or manager’s cheque, with complete supporting documents
In the city
Billing Satellite Office, Panacan
2nd Floor, Door 9, J&T Cache Carrier Building, Km 13, Panacan, Davao City
- Hours
- Same hours, queue cut-offs and charges as the terminal counter
- Payments
- Cash or manager’s cheque, with complete supporting documents
KTC Online Portal
File, track, and pay
The four stepsTap to open
Get accredited
Fill in the Customer Information Sheet and hand it to Billing & Cashier or Credit & Collection with your company papers, once.
Coming soonFile a job order
Container release, plug-in, storage, or handling. File at the counter at Billing & Cashier.
Coming soonTrack it
Follow the order from filing to gate-out, with charges as they are assessed.
Track an orderPay
Over the counter at Billing & Cashier at the terminal or the satellite office.
Coming soon