Customer Helpdesk
Message the Customer Helpdesk
For inquiries, concerns, or a charge you want verified. Messages reach the Customer Helpdesk and are answered by email during office hours. For anything urgent, call 0912 600 0097.
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Directory
Direct lines to each desk
Mobile numbers are Philippine (+63).
Customer Helpdesk
Customer Service, Billing & Cashier
0912 600 0097jla.ktcport@gmail.comktcport2024@gmail.comAdmin
Credit & Collection
0951 056 5053collection@ktcport.comareceivables@ktcport.comapayables@ktcport.comjla.ktcport@gmail.comOperations
CY and Vessel Ops
0981 049 8659operation@ktcport.comktcterminal_edi@yahoo.comjla.ktcport@gmail.comHours
When each desk is open
PHT (GMT+8)
Hours by deskTap to open
| Desk | Days | Hours | Note |
|---|---|---|---|
| Gate | Every day | 24 hours | Truck entry cut-off 11:30 PM |
| Vessel and yard operations | Daily | 8:00 AM – 5:00 PM | |
| Billing & Cashier | Mon–Fri | 9:00 AM – 6:00 PM | Queue cut-off 4:30 PM · Tibungco terminal and Panacan |
| Sat and holidays | 8:00 AM – 5:00 PM | Queue cut-off 4:00 PM | |
| Credit & Collection | Mon–Wed | 8:00 AM – 7:00 PM | |
| Thu–Fri | 8:00 AM – 6:00 PM |
Where
Two addresses
Billing runs at both; operations and the admin office are at the terminal.
KTC Terminal · Km 20
KTC Container Terminal, Tibungco
Purok 16 Buhisan, Tibungco, Davao City · Km 20, Davao – Agusan National Road
- How to get there
- On the Davao–Agusan national road, turn in at the KTC gate at Km 20, Tibungco, and tell the guard you are here for Billing or the admin office.
- Shuttle
- An exclusive shuttle takes Billing and admin-office visitors from the entrance to the KTC office.
Panacan · Km 13
Billing Satellite Office, Panacan
2nd Floor, Door 9, J&T Cache Carrier Building, Km 13, Panacan, Davao City
- How to get there
- Km 13 on the national road in Panacan: enter the J&T Cache Carrier Building and go up to the 2nd floor, Door 9.
- Payments
- All KTC charges, with complete supporting documents · same hours and cut-offs as the terminal counter